What exactly is automated customer follow-up?
Automated customer follow-up handles all the communications surrounding a sale: order or appointment confirmations, reminders before due dates, file updates, post-service satisfaction checks and Google review requests at just the right moment.
Every message goes out automatically, triggered by a real event: an appointment is coming up, an order is delivered, a file changes status. Your customers are always informed — without anyone having to think about it.
At Les Communicateurs, we connect these follow-ups to your existing tools: CRM, calendar, online store, phone system. Email or SMS, in your company’s tone, in French and English.
The result: fewer missed appointments, more positive reviews, and customers who come back because they felt looked after.
What you get
A complete after-sales journey, configured around your actual processes.
Confirmations & reminders
Appointments and orders confirmed by email or SMS.
After-sales follow-ups
Satisfaction checked and issues caught before they grow.
Review requests
Google reviews collected when the customer is happiest.
Smart reminders
Maintenance, renewals and repurchases suggested at the right time.
What it changes in practice
Automated follow-up acts directly on your recurring revenue and reputation.
Fewer missed appointments
Thanks to automatic reminders
More Google reviews
With requests sent at the right moment
Of customers buying again
When after-sales follow-up is systematic
How it works
A fast setup built on the tools you already use.
01
Journey
We map the key moments of your customer relationship.
02
Messages
Every communication written in your tone, FR and EN.
03
Connection
Sends are wired to your CRM, calendar or store.
04
Improvement
Open and reply rates guide the adjustments.
Who it's for
Wherever customers are waiting for news, automated follow-up makes the difference.
Clinics & health
Appointment reminders and post-treatment follow-ups.
Home services
Confirmations, on-the-way alerts and satisfaction checks.
E-commerce
Delivery, returns and review requests automated.
Garages & maintenance
Seasonal reminders and maintenance renewals.
Professionals
File updates and reminders for missing documents.
Restaurants
Reservation confirmations and invitations to return.
Why trust Les Communicateurs with your customer follow-ups?
Because every message sent to your customers carries your image. We write each communication carefully, test it, then monitor the replies to adjust course — automation is never an excuse for mediocrity.
A Quebec agency established in 2015, we also manage your Google reviews and social media: your automated follow-ups feed directly into your online reputation and future sales.