What exactly is AI for customer service?
AI for customer service brings together tools that automatically answer your customers on every channel: live chat on your website, email, Messenger or phone. It understands the request, pulls the answer from your data and responds accurately, in your company’s tone.
Simple requests — opening hours, order tracking, return policies, appointment booking — are resolved instantly, day and night. Complex or sensitive cases are handed to your team with the full context of the conversation.
At Les Communicateurs, we connect the AI to your existing systems — CRM, online store, calendar — so every answer is accurate and every action actually happens: a ticket created, an appointment moved, a refund initiated.
The result: customers served immediately, a team freed from repetitive questions, and no message ever left unanswered.
What you get
A complete solution, connected to your tools and supervised by our team — not just another chat widget.
24/7 answers
Your customers get a response in seconds, even on weekends.
Omnichannel
Website, email, Messenger, WhatsApp: one AI, all your channels.
Smart handoff
Complex cases go to a human with the full conversation context.
Connected to your data
Orders, customer accounts and appointments available in real time.
What it changes in practice
Businesses that automate their first line of support see fast, measurable gains.
Of routine requests resolved
Without any action from your team
Shorter wait times
For your customers, on every channel
Availability
Evenings, weekends and holidays included
How it works
A turnkey deployment, guided by our team, from analyzing your requests to continuous improvement.
01
Analysis
We map your recurring requests and service channels.
02
Configuration
The AI is trained on your policies, products and answer style.
03
Integration
Connected to your website, CRM and ticketing tools in under 48 hours.
04
Optimization
Conversation monitoring and continuous improvement of answers.
Who it's for
AI for customer service adapts to your volume and your industry, whatever the size of your business.
E-commerce
Automated order tracking, returns and product questions.
Professional services
Appointment booking and answers to frequent questions.
Real estate
Buyer qualification and automatically scheduled visits.
Health & clinics
Secure appointment management and reminders.
SaaS & tech
First-level support without growing the team.
Growing SMBs
Enterprise-grade customer service on an SMB budget.
Why trust Les Communicateurs with your customer service?
Because your customer service is your reputation. We build every assistant from your real policies and your real answers, then monitor and improve it week after week — nothing is left on autopilot.
A Quebec agency established in 2015, we combine communication strategy, automation and artificial intelligence. Your customer service integrates with your entire digital ecosystem — website, CRM, newsletters — for a consistent experience from first contact to after-sales.